TPS Customer Service Survey
We would appreciate your help in improving our customer service by taking a few minutes to answer the questions below.		    
   

 

  

 

These are the most important characteristics and customer services of the TPS business. We are interested to know your opinion of the importance of these elements to your industry.

  1. First, please rate the importance of these services in your industry. The scale is from 1 = minor importance to 6 = very important.
  2. Secondly, please evaluate the performance of TPS using the scale
    1 = very weak to 6 = very strong.
  3. You may also evaluate the performance of another thermal processing equipment manufacturer.
Characteristics and Services
  Importance to Your Industry Performance
of TPS		 Performance
of Other Manufacturer*
Reputation 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
Reliability 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
Sales services, engineering 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
Application know-how 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
Product variations 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
Delivery times 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
R&D 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
Price 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6
Quality system 1 2 3
4 5 6 		1 2 3
4 5 6 		1 2 3
4 5 6

*Name of the other manufacturer (optional)

Do you have any other comments, questions or suggestions that would help us improve our services?

Which brand(s) of TPS products does your survey apply to?
Lindberg Lunaire
Blue M Tenney
Gruenberg Lindberg MPH
Kayex  
   
Your Company
Your Name
Your Email
Your Industry
   
   

 

 

  
              

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